FAQ


Where are you located?

KERN1 is a Netherlands based company. 

 

Are all items offered on kern-1.com authentic?

All items available at the online store of KERN1 are 100% authentic and have gone through a brand-specific authentication process before entering the store.

 

Are all items pre-owned?

All items offered on kern-1.com are pre-owned and might show signs of wear. In every product description we punctually write down any defects a product may have. 

 

Is KERN1 connected in any way to Chanel S.A.?

KERN1 is not affiliated, associated or in any way officially connected with Chanel S.A.

 

Can we visit your store?

KERN1 is an e-commerce business. At this time we do not have a brick-and-mortar retail location.

 

What payment methods does KERN1 accept?

We accept payment via Paypal. If you prefer to pay through bank transfer please contact us at store@kern-1.com.

 

Can I pay in multiple instalments?

We offer instalment plans for those that prefer to pay in multiple installments. Please contact us at store@kern-1.com for more information.

 

Where does KERN1 deliver?

We offer worldwide shipping. 

 

How long does it take before my order arrives? 

All orders placed on Monday - Friday before 14:00h will be shipped the same day. Orders made on weekends or public holidays will be processed the next working day. The estimated delivery time differs per country.

The Netherlands - 1 day

Europe - 2 to 5 days

Rest of the world -  4 to 10 days 

 

Can I track and trace my order?

Once your order has been shipped, we will send you an e-mail with a track & trace number, so you will be able to follow the status of your shipment.

 

Can I return my order?

We accept returns within 14 days from the delivery date. The item should be in the same condition as it was delivered: unworn, unwashed, unaltered and undamaged, with all tags and cards still attached and with all of the original packaging. Accompanied by a completed return form. For more information about shipping and returns, click here. 

 

Do I receive an original Chanel clothing hanger with my order?

All items come without Chanel clothing hanger, unless stated otherwise in the product description.